Fixing Google Business Profile sync errors

Diagnose and resolve common GBP connection and sync issues.

Step-by-step instructions

1
Check the error message
On the Locations page, hover over the red status badge next to a location to see the specific error type.
2
Re-authenticate Google account
If the error is 'Token expired' or 'Permission denied', click the three-dot menu on the location and select 'Reconnect Google Account'. Re-authorise through Google OAuth.
3
Verify GBP access
Log in to business.google.com and confirm the Google account used in Mapifyer still has Owner or Manager access to the profile.
4
Contact support
If the issue persists after re-authenticating, contact hello@mapifyer.com with your location name and the error message shown.

Problem: Error: 'Access revoked'

You revoked Mapifyer's Google permissions. Reconnect the Google account on the location page.

Problem: Error: 'Location not found'

The Google Business Profile may have been deleted or suspended. Check business.google.com to confirm the profile status.

Still need help?

If this article did not answer your question, our support team will get back to you within one business day.