Setting up review automation rules

Configure automation rules to define how and when AI responses are posted to Google reviews.

Step-by-step instructions

1
Go to GBP → Automations
In the left sidebar, navigate to GBP then click Automations.
2
Create a new rule
Click 'New Rule'. Choose the location the rule applies to, or select 'All Locations' to apply it globally.
3
Set trigger conditions
Define when the rule triggers: on any new review, only 5-star reviews, only 1–3 star reviews, or reviews containing specific keywords.
4
Choose action
Select the action: 'Generate and queue response' (human review required before posting) or 'Generate and auto-post' (posts immediately).
5
Set tone and length
Configure the AI response tone (professional, warm, brief) and maximum response length.
6
Save and activate
Click 'Save Rule'. The rule activates immediately for all new reviews matching the conditions.

Start with 'Generate and queue' mode to review AI responses for a week before enabling auto-post.
Create separate rules for positive and negative reviews to give you more control over sensitive cases.

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