Common Google Business Profile sync issues

Troubleshoot the most common reasons a Google Business Profile fails to sync in Mapifyer.

Step-by-step instructions

  1. 1

    Re-authenticate the Google account

    Go to GBP → Locations, click the three-dot menu on the affected location, and select 'Reconnect Google Account'. Re-authorize through Google OAuth.

  2. 2

    Verify access level

    Visit business.google.com and confirm the Google account connected to Mapifyer has Owner or Manager access. Viewer access will not allow syncing.

  3. 3

    Check for GBP suspension

    If the business profile has been suspended by Google, Mapifyer cannot sync data. Visit business.google.com to check the profile status and follow Google's reinstatement process if needed.

  4. 4

    Clear and reconnect

    As a last resort, disconnect the location from Mapifyer and re-add it. Go to Locations, delete the location, and add it again from scratch.

Troubleshooting

Problem: Status shows 'Disconnected' but reconnect fails

The Google OAuth token has fully expired. Delete the location and re-add it using the 'Add Location' flow.

Problem: Location syncs but reviews are empty

Confirm the connected Google account still has Owner or Manager access, then refresh the location manually. If reviews still do not appear, contact support@mapifyer.com.

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