Scan errors and failed scans
Understand why scans fail and how to retry or fix them.
Step-by-step instructions
- 1
Check credit balance
If a large grid scan fails with an insufficient credits error, check your credit balance on the Billing page. Purchase a credit pack if needed.
- 2
Retry the scan
Most scan failures are temporary. Click 'Retry Scan' on the failed scan. If the retry succeeds, no credits are charged for the failed attempt.
- 3
Reduce grid size
If scans consistently fail for 13×13, try 9×9. Very large grids require more processing time and are occasionally rate-limited.
- 4
Contact support
If scans repeatedly fail for the same location and keyword, contact hello@mapifyer.com with the location name, keyword, and grid size used.
Troubleshooting
Problem: Error: 'Insufficient credits'
Buy more credits on the Billing page. Credits needed: 5×5=25 credits, 7×7=49 credits, 9×9=81 credits, 13×13=169 credits.
Problem: Error: 'Rate limit exceeded'
Your account has hit the daily scan limit. Wait until midnight UTC when limits reset, or upgrade your plan for higher daily limits.
Problem: Error: 'Monthly scan budget reached'
Your account has used its monthly scan budget for this billing cycle. Automated and manual scans are paused until the cycle resets. To continue scanning immediately, upgrade your plan on the Billing page. If you believe this is an error, contact hello@mapifyer.com. To prevent hitting the cap in future months, enable anchor monitoring on your weekly monitored locations — this dramatically reduces scan volume while keeping ranking data current.
Still need help?
If this article did not answer your question, our support team will get back to you within one business day.