Scan errors and failed scans
Understand why scans fail and how to retry or fix them.
Step-by-step instructions
- 1
Check credit balance
If a large grid scan fails with an insufficient credits error, check your credit balance on the Billing page. Purchase a credit pack if needed.
- 2
Retry the scan
Most scan failures are temporary. Click 'Retry Scan' on the failed scan. If the retry succeeds, no credits are charged for the failed attempt.
- 3
Reduce grid size
If scans consistently fail for 13×13, try 9×9. Very large grids require more processing time and are occasionally rate-limited.
- 4
Contact support
If scans repeatedly fail for the same location and keyword, contact support@mapifyer.com with the location name, keyword, and grid size used.
Troubleshooting
Problem: Error: 'Insufficient credits'
Buy a credit pack on Billing. A scan costs one credit per grid point: 25 for 5×5, 49 for 7×7, 81 for 9×9, 169 for 13×13.
Problem: Error: 'Daily scan limit reached'
The daily limit is a rolling 24-hour window sized at half your monthly credit allowance, so a single day cannot exhaust the month. Wait for the window to clear or upgrade your plan.
Problem: Error: monthly spend cap reached
Your account reached its monthly API spend cap and scans are paused until the billing cycle resets. Upgrade your plan to raise the cap, or contact support@mapifyer.com if this looks wrong.
Still need help?
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